We are Hiring Outrageously Amazing Customer Service Agents

Are you passionate about customer experience? So are we! Five Star Call Centers is hiring customer service and product support agents. If you’re looking for a career in customer care, take a look at what Five Star Call Centers has to offer. If you’re looking for a position in Sioux Falls, SD, Wichita, KS, Guatemala or if you’re interested in work-from-home, our team would love to learn more about you!

We Are Not Your Ordinary Call Center.ᵀᴹ

About Five Star Call Centers

Five Star Call Centers is headquartered within the heart of the Midwest in Sioux Falls, SD, and has been providing high-quality, inbound customer service on behalf of businesses and organizations for nearly 40 years.

Learn more about Five Star Call Centers here.

How Our Hiring Process Works
The Application

Apply to one of our open positions.
A member of the recruiting team will reach out via phone, email or text within 2-3 business days with information on next steps.
- You may receive a link (via email) to answer pre-recorded questions via video and to complete a typing test during this time.
We will review your job history and qualifications for our open positions. If we select to move forward with your application, you will be scheduled for a video chat with a recruiter on our open positions.
If your application is not selected, you will receive an email informing you of the reasons.

Screening and Interview

You will have an initial phone call with our recruiters and complete any assessments that are needed. If all qualifications are met, you will be scheduled for an interview with our hiring manager.
- This interview will take place over video.
- There are instances where you may have to go through a second interview
After your interview you will be contacted for an offer of employment or a decline for the position.
- Sometimes determinations can occur during the interview, in which case the manager will let you know during that time.

We Appreciate Your Interest in Joining the Five Star Call Centers Team!
We invite you to review our open positions and apply to the positions matching your qualifications. When applying, please note:

You must reside in state listed in the position you are applying.
You only need to apply to one posting within that state. We will evaluate you for all of our open positions to determine which may best be a match for your skills.

For any questions you can reach out to hiring@fivestarcallcenters or chat online via our webiste https://fivestarcallcenters.com/jobs/.

To see our benefit packages which are eligible for Full Time non temporary employees in the US. Eligible the first of the month after 60 days of employment click on the links below.

Full Time Hourly (click to view)

Full Time Salary (click to view)

Five Star Call Centers values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star Call Centers is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.

Marketing Manager

Remote, SD

Full Time

Experienced

Marketing Manager
Five Star Call Centers is looking for an innovative Marketing Manager to take our brand into the future. We are a customer service company that believes in delivering exceptional experiences for our clients and their customers. We need a creative and strategic leader who can ensure our brand not only reflects who we are but also positions us for continued growth.
If you are a passionate storyteller with a talent for creating compelling client-facing materials and a knack for digital marketing, we want to hear from you.

Key Responsibilities:

Brand Management: Act as a brand champion, ensuring that all communications, from internal documents to external campaigns, are consistent and truly represent our company values.
Sales Enablement: Develop fantastic proposals, client pitch decks, and other sales materials that help us win new business.
Digital Marketing: Create, manage, and optimize our digital footprint through effective PPC (Pay-Per-Click) and SEO (Search Engine Optimization) campaigns.
Content Creation: Produce engaging content for our website, social media, and other marketing channels to drive brand awareness and generate leads.
Market Analysis: Keep a pulse on industry trends and competitor activities to help us stay ahead of the curve.

Qualifications:

Proven experience in marketing, with a focus on brand management and digital strategy.
Strong portfolio of successful client proposals, presentations, and marketing campaigns.
Expertise in managing both PPC and SEO initiatives.
Excellent written and verbal communication skills.
Ability to work both independently and collaboratively with sales and leadership teams.

Bonus Points:

Experience with HubSpot or similar marketing automation platforms is a significant plus.
Previous experience working with other contact centers or Business Process Outsourcers (BPOs) is a bonus.

If you are ready to help us shape our brand and drive our success, apply today to join the Five Star team.

We are an Equal Opportunity Employer and welcome applicants from all backgrounds to apply.

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Positions have an age requirement of 18 as a background
check is required.*

Have you ever been employed with Five Star Call Centers, Lawrence and Schiller Teleservices or Midco Connections?*

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If selected Referral or Other above, please list who referred you or how you heard about Five Star Call Centers.

In the last 7 years, have you been convicted of or pleaded guilty to a felony? *If you live in an area with Ban the Box or Lehigh County PA choose "N/A" per state law.*

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