We are Hiring Outrageously Amazing Customer Service Agents

Are you passionate about customer experience? So are we! Five Star Call Centers is hiring customer service and product support agents. If you’re looking for a career in customer care, take a look at what Five Star Call Centers has to offer. If you’re looking for a position in Sioux Falls, SD, Wichita, KS, Guatemala or if you’re interested in work-from-home, our team would love to learn more about you!

We Are Not Your Ordinary Call Center.ᵀᴹ

About Five Star Call Centers

Five Star Call Centers is headquartered within the heart of the Midwest in Sioux Falls, SD, and has been providing high-quality, inbound customer service on behalf of businesses and organizations for nearly 40 years.

Learn more about Five Star Call Centers here.

How Our Hiring Process Works
The Application

Apply to one of our open positions.
A member of the recruiting team will reach out via phone, email or text within 2-3 business days with information on next steps.
- You may receive a link (via email) to answer pre-recorded questions via video and to complete a typing test during this time.
We will review your job history and qualifications for our open positions. If we select to move forward with your application, you will be scheduled for a video chat with a recruiter on our open positions.
If your application is not selected, you will receive an email informing you of the reasons.

Screening and Interview

You will have an initial phone call with our recruiters and complete any assessments that are needed. If all qualifications are met, you will be scheduled for an interview with our hiring manager.
- This interview will take place over video.
- There are instances where you may have to go through a second interview
After your interview you will be contacted for an offer of employment or a decline for the position.
- Sometimes determinations can occur during the interview, in which case the manager will let you know during that time.

We Appreciate Your Interest in Joining the Five Star Call Centers Team!
We invite you to review our open positions and apply to the positions matching your qualifications. When applying, please note:

You must reside in state listed in the position you are applying.
You only need to apply to one posting within that state. We will evaluate you for all of our open positions to determine which may best be a match for your skills.

For any questions you can reach out to hiring@fivestarcallcenters or chat online via our webiste https://fivestarcallcenters.com/jobs/.

Five Star Call Centers values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star Call Centers is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.

Customer Service (Mon-Fri) and Sign On Bonus

Sioux Falls, SD

Full Time

Experienced

This position requires you to train on site to start for 2-3 weeks. After training is complete if you meet the work at home guidelines you can be considered to move remote. Work at home opportunities are granted based on performance/attendance and business needs. You must have a distraction free environment, childcare for anyone 4 years of age and younger and an internet connection (not wifi). Work at home opportunities are not guaranteed.

We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.

This particular project is assisting clients with inquiries on firearms. You will be scheduled appointments to assist consumers with registration of their device.

As a Customer Service Submission Specialist, you will be responsible for ensuring the accuracy and completeness of customer paperwork prior to submission. Your role is critical in validating customer information and providing a seamless experience by reviewing and resolving documentation issues with a high degree of attention to detail.

Qualifications

Previous 6 months customer service or customer support experience preferred
Previous 6 months call center or office background experience a plus
Basic computer skills
Quick learner and able to work independently
Type 25-35 words per minute accurately
Strong phone and verbal communication skills along with active listening
Must be 18 years of age
A background check applicable with state and federal laws will be required

Responsibilities

Customer Interaction:
- Conduct outbound calls to customers at their scheduled appointment times.
- Validate and review paperwork with customers using screen-sharing software.
- Submit accurate paperwork for further review.
Record Maintenance:
- Update and maintain customer account information as needed.
- Ensure all records are current and accurate.
Problem Resolution:
- Identify and resolve document issues by validating information.
- Determine the root cause of problems and provide appropriate solutions.
- Expedite corrections or adjustments, as necessary.
- Rebook appointments if needed to address document issues.
Multitasking:
- Efficiently manage multiple tasks such as typing, data validation, and customer interaction simultaneously.
Reliability:
- Maintain a dependable schedule for customer appointments.
- Ensure prompt and reliable service to all customers.
- Identify customers' needs, clarify information, research and provide solutions and/or alternatives
- Access company and client resources provided to accurately handle the call
- Be able to navigate on-line efficiently
- Skillfully change from one task to another without loss of efficiency or composure
- Be available at your desk, maintaining punctuality and attendance at all scheduled times
- Remain positive and professional in all customer interactions
- Flexibility to cross train as requested
Perform other duties as assigned*

*Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

Pay & Benefits

Starting pay - $14/hr plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
Work hours - 8:00am-5:00pm (CST) ; Work Days - M-F
Paid Training - typically 2-3 weeks in length from 8:00am-5:00pm Mon-Fri (CST)
Status - Full Time ; 40 hours, Benefit eligible 1st of month after 60 days

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job. Click here to read the full description.

NOT YOUR ORDINARY CALL CENTERᵀᴹ

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address*

What's your highest level of education completed?*

Earliest start date?*

I understand this position requires me to start onsite in Sioux Falls, SD and after training or 30 days(whichever is longer) I can be considered for work from home if I meet the W@H guidelines. (Work at home opportunities are granted based on performance/attendance and business needs. You must have a distraction free environment, childcare for anyone 4 years of age and younger and an internet connection (not wifi). Work at home opportunities are not guaranteed.)*

Availability Sunday through Saturday:*

Being able to work hours on the weekends is a requirement of most positions. Weekend availability must match your weekday availability. Are you able to work every-other Saturday and Sunday?*

Are you 18 years of age or older?

This position have an age requirement of 18 as a background
check is required.*

Expected Hourly Wage?*

Are you interested in:*

Have you applied with us in the last 30 days?*

Have you ever been employed with Five Star Call Centers, Lawrence and Schiller Teleservices or Midco Connections?*

Do you have previous call center experience?*

What Call Center did you work for? (only applicable if you answered yes to working at a center in the past)

When did you work for them? (only applicable if you answered yes to working at a center in the past)

Do you have working experience in any of the following, please select all that apply.* ExcelWordCRM Platform (ex. Salesforce)Chat (ex. Slack)Dual Systems (ex. accessing more than one system at a time using 2 or more monitors)

Do you have a bilingual skill set? (Speak, Read & Write in English & Spanish)*

How would you describe your computer proficiencies*

Tell us about yourself - technical experience, special skills, certifications, awards, anything you feel you could bring to this position

Do you have internet at home? (not wifi)*

Do you have computer equipment that could be utilized to work from home? (This would include a desktop or laptop, not a tablet.)*

If you noted you have your own computer equipment. Do you have a 2nd monitor?

Have you worked from home in a previous job?*

How did you hear about Five Star Call Centers?*

If selected Referral or Other above, please list who referred you or how you heard about Five Star Call Centers.

How long have you lived at your current address?

In the last 7 years, have you been convicted of or pleaded guilty to a felony? *If you live in an area with Ban the Box choose "N/A" per state law.*

If answered yes to felony question, please explain:

I have been working consecutively for the same organization for the past?*

Please provide past 18 months of your work experience below.

(Current/Most Recent Employer) Company Name #1*

(Current/Most Recent Employer) Work performed/Industry - Please choose what closest matches what you did in this position*

(Current/Most Recent Employer) - City/State*

(Current/Most Recent Employer) - How many hours per week do you work?*

(Current/Most Recent Employer) - Ending Pay*

(Current/Most Recent Employer) -Pay Type*

(Current/Most Recent Employer) - Starting Date - Looking for Month/Year.*

(Current/Most Recent Employer) Ending Date - Looking for Month/Year. If still employed enter date filling out application.*

(Current/Most Recent Employer) - Reason for Leaving
*If still employed please notate*

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(Company Name #2)*

(Company Name #2) Work performed/Industry - Please choose what closest matches what you did in this position*

(Company Name #2) - City/State*

(Company Name #2) - How many hours per week do you work?*

(Company Name #2) - Ending Pay*

(Company Name #2) - Pay Type*

(Company Name #2) - Starting Date - Looking for Month/Year.*

(Company Name #2) - Ending Date - Looking for Month/Year. If still employed enter date filling out application.*

(Company Name #2) - Reason for Leaving*

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