We are Hiring Outrageously Amazing Customer Service Agents

Are you passionate about customer experience? So are we! Five Star Call Centers is hiring customer service and product support agents. If you’re looking for a career in customer care, take a look at what Five Star Call Centers has to offer. If you’re looking for a position in Sioux Falls, SD, Wichita, KS, Guatemala or if you’re interested in work-from-home, our team would love to learn more about you!

We Are Not Your Ordinary Call Center.ᵀᴹ

About Five Star Call Centers

Five Star Call Centers is headquartered within the heart of the Midwest in Sioux Falls, SD, and has been providing high-quality, inbound customer service on behalf of businesses and organizations for nearly 40 years.

Learn more about Five Star Call Centers here.

How Our Hiring Process Works
The Application

Apply to one of our open positions.
A member of the recruiting team will reach out via phone, email or text within 2-3 business days with information on next steps.
- You may receive a link (via email) to answer pre-recorded questions via video and to complete a typing test during this time.
We will review your job history and qualifications for our open positions. If we select to move forward with your application, you will be scheduled for a video chat with a recruiter on our open positions.
If your application is not selected, you will receive an email informing you of the reasons.

Screening and Interview

You will have an initial phone call with our recruiters and complete any assessments that are needed. If all qualifications are met, you will be scheduled for an interview with our hiring manager.
- This interview will take place over video.
- There are instances where you may have to go through a second interview
After your interview you will be contacted for an offer of employment or a decline for the position.
- Sometimes determinations can occur during the interview, in which case the manager will let you know during that time.

We Appreciate Your Interest in Joining the Five Star Call Centers Team!
We invite you to review our open positions and apply to the positions matching your qualifications. When applying, please note:

You must reside in state listed in the position you are applying.
You only need to apply to one posting within that state. We will evaluate you for all of our open positions to determine which may best be a match for your skills.

For any questions you can reach out to hiring@fivestarcallcenters or 800-894-7832.

Five Star Call Centers values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star Call Centers is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.

Customer Service Rep + Sign On Bonus

Guatemala, Guatemala

Full Time

Experienced

Want to get in on the ground floor of a new company to the Guatemala area but has been in business in the U.S. for over 35 years!!! Check out the great opportunity Five Star Call Centers has below!

We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude. You will answer for a multitude of different client types. You are not dedicated to one type of call or interaction.

If you're compassionate individual that is passionate about helping others, we encourage you to apply with Five Star Call Centers.

This position is onsite and open to those who reside in Guatemala. This can be a work from home position after 30 days of employment if you meet the work at home guidelines. Work at home opportunities are granted based on performance/attendance and business needs. You must have a distraction free environment, childcare for anyone 4 years of age and younger and an internet connection (not wifi). Work at home opportunities are not guaranteed.

Qualifications

3 months to 1 year of customer service or customer support experience
3 months to 1 year of previous call center or office background experience required
A high school diploma or GED is preferred
Technical savvy (able to toggle between multiple browsers & systems using dual monitors)
Quick learner and able to work independently
Positive attitude
Type 25-35 words per minute accurately
18 years of age, a background check applicable with local laws is required
Must be able to speak, read, write and understand English (Must be @ a level B2 or above)

Required Skills/Abilities

Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Maintaining composure in challenging situations
Ability to use technology effectively and productively

Responsibilities

In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through multiple communication channels such as phone(outbound & inbound), email and/or chat.
Skillfully change from one task to another without loss of efficiency or composure
Effectively communicate with patience and understanding
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Remain positive and professional in all customer interactions
Flexibility to cross train as requested
Perform other duties as assigned*

*Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

Hours and Status

Work hours - Set shifts: 7am-4p or 4p-11pm (CST)
Work Days - Mon-Fri & rotating weekend days
Paid Training - typically 1 week in length from 8:00am-5:00pm Mon-Fri (CST)
Status - Full Time 30-40 hours
Lucrative monthly bonus opportunity (performance bonus + parking bonus + sign on bonus)

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job.

NOT YOUR ORDINARY CALL CENTERᵀᴹ

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First Name*

Last Name*

Email Address*

Phone*

Address*

Resume*

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What's your highest level of education completed?*

Earliest start date?*

I reside in Guatemala and understand I must work onsite in the office at the below address?
Avenida Reforma 6-39, Zona 10 Corporativo
Guayacan, Guatemala, Guatemala 01010* YesNo

How long would your commute to the office take you?*

I understand my employment can turn into a work from home position if I meet the work at home guidelines. There is no set time frame when this can occur. Your performance and attendance are reviewed for eligibility in this program. Work at home opportunities are not guaranteed.*

What type of of transportation do you use?*

Time of day you can work?*

Being able to work hours on the weekends is a requirement of most positions. Are you able to work every-other Saturday and Sunday?*

Are you 18 years of age or older? All positions have an age requirement of 18 as a background
check is required.*

Have you ever been employed with Five Star Call Centers, Lawrence and Schiller Teleservices or Midco Connections?*

Do you have previous call center experience?*

What Call Center did you work for? (only applicable if you answered yes to working at a center in the past)

When did you work for them? (only applicable if you answered yes to working at a center in the past)

Do you have working experience in any of the following, check all that apply.* ExcelWordCRM Platform (ex. Salesforce)Chat (ex. Slack)Dual Systems (ex. accessing more than one system at a time using 2 or more monitors)

Do you have a bilingual skill set? (Speak, Read & Write in English & Spanish)*

How would you describe your computer proficiencies*

Do you have internet at home (not wifi)?*

Tell us about yourself - technical experience, special skills, certifications, awards, anything you feel you could bring to this position

How did you hear about Five Star Call Centers?*

If selected Referral or Other above, please list who referred you or how you heard about Five Star Call Centers.

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