We are Hiring Outrageously Amazing Customer Service Agents
Are you passionate about customer experience? So are we! Five Star Call Centers is hiring customer service and product support agents. If you’re looking for a career in customer care, take a look at what Five Star Call Centers has to offer. If you’re looking for a position in Sioux Falls, SD, Wichita, KS, Guatemala or if you’re interested in work-from-home, our team would love to learn more about you!
We Are Not Your Ordinary Call Center.ᵀᴹ
About Five Star Call Centers
Five Star Call Centers is headquartered within the heart of the Midwest in Sioux Falls, SD, and has been providing high-quality, inbound customer service on behalf of businesses and organizations for nearly 40 years.
A member of the recruiting team will reach out via phone, email or text within 2-3 business days with information on next steps.
You may receive a link (via email) to answer pre-recorded questions via video and to complete a typing test during this time.
We will review your job history and qualifications for our open positions. If we select to move forward with your application, you will be scheduled for a video chat with a recruiter on our open positions.
If your application is not selected, you will receive an email informing you of the reasons.
Screening and Interview
You will have an initial phone call with our recruiters and complete any assessments that are needed. If all qualifications are met, you will be scheduled for an interview with our hiring manager.
This interview will take place over video.
There are instances where you may have to go through a second interview
After your interview you will be contacted for an offer of employment or a decline for the position.
Sometimes determinations can occur during the interview, in which case the manager will let you know during that time.
We Appreciate Your Interest in Joining the Five Star Call Centers Team!
We invite you to review our open positions and apply to the positions matching your qualifications. When applying, please note:
You must reside in state listed in the position you are applying.
You only need to apply to one posting within that state. We will evaluate you for all of our open positions to determine which may best be a match for your skills.
Five Star Call Centers values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star Call Centers is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.
This particular project is assisting clients with inquiries on firearms. You will be scheduled appointments to assist consumers with registration of their device.
As a Customer Service Submission Specialist, you will be responsible for ensuring the accuracy and completeness of customer paperwork prior to submission. Your role is critical in validating customer information and providing a seamless experience by reviewing and resolving documentation issues with a high degree of attention to detail.
Qualifications
1 year of customer service or customer support experience required
1 year of previous call center or office background experience required
Technical savvy (can toggle between multiple programs and dual monitors)
Previous remote work from home experience a plus
Quick learner and able to work independently
Type 35 words per minute accurately
Strong phone and verbal communication skills along with active listening
A background check applicable with state and federal laws is required
Excellent attention to detail and accuracy.
Strong interpersonal and communication skills.
Effective time-management skills.
Ability to handle demanding customers while remaining calm and professional.
Demonstrated ability to deliver world-class customer service consistently.
Contributes to team efforts by achieving related results as needed.
Must be able to work independently in a remote work environment.
Proficiency with screen-sharing software and general office technology.
Responsibilities
Customer Interaction:
Conduct outbound calls to customers at their scheduled appointment times.
Validate and review paperwork with customers using screen-sharing software.
Submit accurate paperwork for further review.
Record Maintenance:
Update and maintain customer account information as needed.
Ensure all records are current and accurate.
Problem Resolution:
Identify and resolve document issues by validating information.
Determine the root cause of problems and provide appropriate solutions.
Expedite corrections or adjustments, as necessary.
Rebook appointments if needed to address document issues.
Multitasking:
Efficiently manage multiple tasks such as typing, data validation, and customer interaction simultaneously.
Reliability:
Maintain a dependable schedule for customer appointments.
Ensure prompt and reliable service to all customers.
Identify customers' needs, clarify information, research and provide solutions and/or alternatives
Access company and client resources provided to accurately handle the call
Be able to navigate on-line efficiently
Skillfully change from one task to another without loss of efficiency or composure
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Remain positive and professional in all customer interactions
Flexibility to cross train as requested
Pay & Benefits
Starting pay - $14/hour, plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
Work hours - Set Shift 8:30am-5:00pm (CST) Work Days - Mon-Fri
Paid Training - 1 week in length from 8:00am-5:00pm Mon-Fri (CST)
Status - Full Time 40 hours
The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job. Click here to read the full description.