We are Hiring Outrageously Amazing Customer Service Agents
Are you passionate about customer experience? So are we! Five Star Call Centers is hiring customer service and product support agents. If you’re looking for a career in customer care, take a look at what Five Star Call Centers has to offer. If you’re looking for a position in Sioux Falls, SD, Wichita, KS, Guatemala or if you’re interested in work-from-home, our team would love to learn more about you!
We Are Not Your Ordinary Call Center.​ᵀᴹ
About Five Star Call Centers
Five Star Call Centers is headquartered within the heart of the Midwest in Sioux Falls, SD, and has been providing high-quality, inbound customer service on behalf of businesses and organizations for nearly 40 years.
A member of the recruiting team will reach out via phone, email or text within 2-3 business days with information on next steps.
You may receive a link (via email) to answer pre-recorded questions via video and to complete a typing test during this time.
We will review your job history and qualifications for our open positions. If we select to move forward with your application, you will be scheduled for a video chat with a recruiter on our open positions.
If your application is not selected, you will receive an email informing you of the reasons.
Screening and Interview
You will have an initial phone call with our recruiters and complete any assessments that are needed. If all qualifications are met, you will be scheduled for an interview with our hiring manager.
This interview will take place over video.
There are instances where you may have to go through a second interview
After your interview you will be contacted for an offer of employment or a decline for the position.
Sometimes determinations can occur during the interview, in which case the manager will let you know during that time.
We Appreciate Your Interest in Joining the Five Star Call Centers Team!
We invite you to review our open positions and apply to the positions matching your qualifications. When applying, please note:
You must reside in state listed in the position you are applying.
You only need to apply to one posting within that state. We will evaluate you for all of our open positions to determine which may best be a match for your skills.
To see our benefit packages which are eligible for Full Time non temporary employees in the US. Eligible the first of the month after 60 days of employment click on the links below.
Five Star Call Centers values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star Call Centers is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
Join a dedicated healthcare team committed to supporting patients with compassionate, reliable service and seamless assistance across multiple channels. This is a full-time, remote opportunity available to residents of the following states:
As a customer service representative, you will be responsible for providing exceptional customer service to patients. You will be taking primarily inbound calls (outbound calling also a function of the job as needed) and assisting with refilling medications, checking on referrals, sending messages to their doctors, and confirming appointments.
We’re looking for individuals who are passionate about delivering exceptional customer experience!
Qualifications
1 year of customer service or customer support experience
1 year of previous call center or office background experience required
Previous remote work from home experience a plus
Quick learner and able to work independently
Strong phone and verbal communication skills along with active listening
Excellent attention to detail
Must be 18 years of age
A background check applicable with state and federal laws will be required
Responsibilities
Manage large amounts of inbound calls in a timely manner
Assist customers with refilling their medication, checking on referrals, sending messages to their doctors and/or confirming their appointment.
Submit the form to show documentation of the call.
Multitask using several screens and programs during patient/customer interactions
.One must be able to type and talk at the same time in order to document the call.
Access company and client resources provided to accurately handle the call
Skillfully change from one task to another without loss of efficiency or composure
Must be able to be empathetic to the patient and their needs.
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Remain positive and professional in all customer interactions
Work hours - Set shift 11:00am-7:30 pm (CST) ; Work Days - Mon-Fri
Paid Training - typically 2 weeks from 10:00am-6:30pm (CST)
Status - Full Time / 40 hours per week
Equipment Provided - Equipment will be shipped to you for full time employees.
Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)
The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job