We are Hiring Outrageously Amazing Customer Service Agents

Are you passionate about customer experience? So are we! Five Star Call Centers is hiring customer service and product support agents. If you’re looking for a career in customer care, take a look at what Five Star Call Centers has to offer. If you’re looking for a position in Sioux Falls, SD, Wichita, KS, Guatemala or if you’re interested in work-from-home, our team would love to learn more about you!

We Are Not Your Ordinary Call Center.ᵀᴹ

About Five Star Call Centers

Five Star Call Centers is headquartered within the heart of the Midwest in Sioux Falls, SD, and has been providing high-quality, inbound customer service on behalf of businesses and organizations for nearly 40 years.

Learn more about Five Star Call Centers here.

How Our Hiring Process Works
The Application

Apply to one of our open positions.
A member of the recruiting team will reach out via phone, email or text within 2-3 business days with information on next steps.
- You may receive a link (via email) to answer pre-recorded questions via video and to complete a typing test during this time.
We will review your job history and qualifications for our open positions. If we select to move forward with your application, you will be scheduled for a video chat with a recruiter on our open positions.
If your application is not selected, you will receive an email informing you of the reasons.

Screening and Interview

You will have an initial phone call with our recruiters and complete any assessments that are needed. If all qualifications are met, you will be scheduled for an interview with our hiring manager.
- This interview will take place over video.
- There are instances where you may have to go through a second interview
After your interview you will be contacted for an offer of employment or a decline for the position.
- Sometimes determinations can occur during the interview, in which case the manager will let you know during that time.

We Appreciate Your Interest in Joining the Five Star Call Centers Team!
We invite you to review our open positions and apply to the positions matching your qualifications. When applying, please note:

You must reside in state listed in the position you are applying.
You only need to apply to one posting within that state. We will evaluate you for all of our open positions to determine which may best be a match for your skills.

For any questions you can reach out to hiring@fivestarcallcenters or chat online via our webiste https://fivestarcallcenters.com/jobs/.

Five Star Call Centers values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star Call Centers is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.

Phone & Chat Specialist (Work Ready OK Only)

Ada, Altus, Ardmore, Durant, Enid, Eufaula, Idabel, Lawton, McAlester, Muskogee, Oklahoma City, Okmulgee, Ponca City, Poteau, Shawnee, Tahlequah, Tulsa, Weatherford, Wilburton, Woodward, Yukon, OK

Full Time

Experienced

This position is only open to those that are enrolled in the Work Ready program in Oklahoma. You will work out of 1 of the 20 Work Ready offices. (Ada, Altus, Ardmore, Durant, Enid, Eufaula, Idabel, Lawton, McAlester, Muskogee, Oklahoma City, Okmulgee, Ponca City, Poteau, Shawnee, Tahlequah, Tulsa, Weatherford, Wilburton, Woodward, Yukon)

Help our essential workers get to the frontlines! We are looking for phone and credential specialists to play a part in connecting nurses with healthcare facilities needing to fill shifts. You will navigate online to verify the nurses’ credentials after they’ve selected the healthcare facility they would like to work with. You’ll then follow-up with the nurse with a written message to confirm if their credentials are valid for that facility. You will also be handling follow up phone calls with those checking on the status of picking up shifts. Join Five Star Call Centers and become part of this critical team helping our essential healthcare workers.

Qualifications

1 year of customer service or customer support experience
1 year of previous call center or office background experience required
A high school diploma or GED is preferred
Technical savvy (able to toggle between multiple browsers & systems using dual monitors)
Previous experience using Outlook, Word & Excel preferred
Quick learner and able to work independently
Type 35 words per minute accurately
Strong phone and verbal communication skills along with active listening
Must be at least 18 years of age
A background check applicable with state and federal laws is required
Must be able to speak, read, write and understand English

Responsibilities

Manage large amounts of inbound or outbound calls in a timely manner
Manage multiple chat channels at one time
Follow communication "scripts" when handling different topics
Identify customers' needs, clarify information, research and provide solutions and/or alternatives
Access company and client resources provided to accurately handle the call
Perform Data Entry and Customer Service skills
Be able to navigate on-line efficiently
Work requests/records received for those requesting to sign up for a shift
Identify customers' needs, research to see if request has credentials needed
Skillfully change from one task to another without loss of efficiency or composure
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Remain positive and professional in all customer interactions
Flexibility to cross train as requested
Perform other duties as assigned*

*Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

Required Skills/Abilities

Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Maintaining composure in challenging situations
Ability to use technology effectively and productively
Regularly required to sit
Regularly required to use hands to feel, handle and control objects
Occasionally required to reach, stoop, kneel, or crouch
Occasionally required to lift and/or carry loads of up to 30 lbs
All standard vision abilities are required
All standard hearing abilities are required

Pay & Benefits

Starting pay - $14/hr plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
Shifts between 7:00am-7:00pm (CST) ; Work Days - Mon-Fri and or rotating weekends
Paid Training - typically 4 weeks in length from 8:00am-5:00pm Mon-Fri (CST)
Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days - click to see benefits-at-a-glance

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job. Click here to read the full description.

NOT YOUR ORDINARY CALL CENTERᵀᴹ

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address*

What's your highest level of education completed?*

Earliest start date?*

Which Work Ready are you working with?*

I understand after 90 days of employment this can turn into a work from home position if I meet the work at home guidelines after training is completed in the office. There is no set time frame when this can occur. Work at home opportunities are not guaranteed.*

Availability Sunday through Saturday:*

Being able to work hours on the weekends is a requirement of most positions. Weekend availability must match your weekday availability. Are you able to work every-other Saturday and Sunday?*

Are you 18 years of age or older?

A background check is required.*

Expected Hourly Wage?*

Are you interested in:*

Have you applied with us in the last 30 days?*

Have you ever been employed with Five Star Call Centers, Lawrence and Schiller Teleservices or Midco Connections?*

Do you have previous call center experience?*

What Call Center did you work for? (only applicable if you answered yes to working at a center in the past)

When did you work for them? (only applicable if you answered yes to working at a center in the past)

Do you have working experience in any of the following, please check all that apply.* ExcelWordCRM (ex. Salesforce)Chat (ex. Slack)Dual Systems (ex. accessing more than one system at a time using 2 or more monitors)

Do you have a bilingual skill set? (Speak, Read & Write in English & Spanish)*

How would you describe your computer proficiencies*

Tell us about yourself - technical experience, special skills, certifications, awards, anything you feel you could bring to this position

Do you have internet at home? (not wifi)*

Do you have computer equipment that could be utilized to work from home? (This would include a desktop or laptop, not a tablet.)*

If you noted you have your own computer equipment. Do you have a 2nd monitor?

Have you worked from home in a previous job?*

How did you hear about Five Star Call Centers?*

If selected Referral or Other above, please list who referred you or how you heard about Five Star Call Centers.

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In the last 7 years, have you been convicted of or pleaded guilty to a felony? *If you live in an area with Ban the Box choose "N/A" per state law.*

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