We are Hiring Outrageously Amazing Customer Service Agents
Are you passionate about customer experience? So are we! Five Star Call Centers is hiring customer service and product support agents. If you’re looking for a career in customer care, take a look at what Five Star Call Centers has to offer. If you’re looking for a position in Sioux Falls, SD, Wichita, KS, Guatemala or if you’re interested in work-from-home, our team would love to learn more about you!
We Are Not Your Ordinary Call Center.ᵀᴹ
About Five Star Call Centers
Five Star Call Centers is headquartered within the heart of the Midwest in Sioux Falls, SD, and has been providing high-quality, inbound customer service on behalf of businesses and organizations for nearly 40 years.
A member of the recruiting team will reach out via phone, email or text within 2-3 business days with information on next steps.
You may receive a link (via email) to answer pre-recorded questions via video and to complete a typing test during this time.
We will review your job history and qualifications for our open positions. If we select to move forward with your application, you will be scheduled for a video chat with a recruiter on our open positions.
If your application is not selected, you will receive an email informing you of the reasons.
Screening and Interview
You will have an initial phone call with our recruiters and complete any assessments that are needed. If all qualifications are met, you will be scheduled for an interview with our hiring manager.
This interview will take place over video.
There are instances where you may have to go through a second interview
After your interview you will be contacted for an offer of employment or a decline for the position.
Sometimes determinations can occur during the interview, in which case the manager will let you know during that time.
We Appreciate Your Interest in Joining the Five Star Call Centers Team!
We invite you to review our open positions and apply to the positions matching your qualifications. When applying, please note:
You must reside in state listed in the position you are applying.
You only need to apply to one posting within that state. We will evaluate you for all of our open positions to determine which may best be a match for your skills.
To see our benefit packages which are eligible for Full Time non temporary employees in the US. Eligible the first of the month after 60 days of employment click on the links below.
Five Star Call Centers values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star Call Centers is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
Help our essential workers get to the frontlines! We are looking for phone and credential specialists to play a part in connecting nurses with healthcare facilities needing to fill shifts. You will navigate online to verify the nurses’ credentials after they’ve selected the healthcare facility they would like to work with. You’ll then follow-up with the nurse with a written message to confirm if their credentials are valid for that facility. You will also be handling follow up phone calls with those checking on the status of picking up shifts. Join Five Star Call Centers and become part of this critical team helping our essential healthcare workers.
Qualifications
1 year of customer service or customer support experience
1 year of previous call center or office background experience required
Technical savvy
Previous remote work from home experience a plus
Quick learner and able to work independently
Type 35 words per minute accurately
Strong phone and verbal communication skills along with active listening
A background check applicable with state and federal laws is required
Responsibilities
Manage large amounts of inbound or outbound calls in a timely manner
Manage multiple chat channels at one time
Follow communication "scripts" when handling different topics
Identify customers' needs, clarify information, research and provide solutions and/or alternatives
Access company and client resources provided to accurately handle the call
Perform Data Entry and Customer Service skills
Be able to navigate on-line efficiently
Work requests/records received for those requesting to sign up for a shift
Identify customers' needs, research to see if request has credentials needed
Skillfully change from one task to another without loss of efficiency or composure
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Remain positive and professional in all customer interactions
Flexibility to cross train as requested
Pay & Benefits
Starting pay - $14/hour, plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
Work hours - Shifts between 8:00am-8:00pm (EST) Work Days - Mon-Fri
Paid Training - 3 weeks in length from 9:00am-6:00pm Mon-Fri (EST)
Status - Full Time 40 hours
Equipment Provided Option - Equipment will be shipped to you for full time permanent employees.
Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment
Hardware/Software Requirements:
Processor: Intel® Core™ i5 5200 Series or greater
Memory: 8GB on Windows 8.1 / 10 64 bits
Screen Resolution: 1280x768 or higher, dual monitors required.
The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job. Click here to read the full description.
