Customer Service Agent (Rewards Programs)
We’re looking for experienced customer service associates with a drive to ensure the best possible experience for our clients. Our company has been in business for over 35 years in the U.S. and has recently started operations in Guatemala!
We are seeking motivated team members to support our rewards program, assisting members with questions about redeeming rewards such as gift cards and products. The rewards program encourages healthy behaviors, including doctor visits, lifestyle programs, and challenges.
This position is on-site in Z.10, Guatemala City.
Qualifications:
- Must be able to speak, read, write, and understand English fluently (C1 or above).
- 3 months to 1 year of previous call center, customer service, or office experience required.
- Previous 1 year experience handling PHI/HIPAA covered entities preferred, but not required
- Strong phone and enthusiastic verbal communication skills along with active listening
- High school diploma preferred.
- Technical savvy able to toggle between multiple browsers & systems using dual monitors
- Positive attitude, quick learner, and able to work independently.
- Must be 18 years of age
Responsibilities
- Manage large amounts of inbound calls in a timely manner
- Follow a highly scripted workflow to complete accurate verification and assist callers with all requests
- Identify customers' needs, clarify information, research and provide solutions and/or alternatives
- Access company and client resources provided to accurately handle the call
- Skillfully change from one task to another without loss of efficiency or composure
- Be available at your desk, maintaining punctuality and attendance at all scheduled times
- Remain positive and professional in all customer interactions
- Flexibility to cross train as requested
Hours and Status
-Status: Full Time. Day/Night
-Monthly bonus opportunity (performance bonus).
The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job.