We are Hiring Outrageously Amazing Customer Service Agents

Are you passionate about customer experience? So are we! Five Star Call Centers is hiring customer service and product support agents. If you’re looking for a career in customer care, take a look at what Five Star Call Centers has to offer. If you’re looking for a position in Sioux Falls, SD, Wichita, KS, Guatemala or if you’re interested in work-from-home, our team would love to learn more about you!

We Are Not Your Ordinary Call Center.ᵀᴹ

About Five Star Call Centers

Five Star Call Centers is headquartered within the heart of the Midwest in Sioux Falls, SD, and has been providing high-quality, inbound customer service on behalf of businesses and organizations for nearly 40 years.

Learn more about Five Star Call Centers here.

How Our Hiring Process Works
The Application

Apply to one of our open positions.
A member of the recruiting team will reach out via phone, email or text within 2-3 business days with information on next steps.
- You may receive a link (via email) to answer pre-recorded questions via video and to complete a typing test during this time.
We will review your job history and qualifications for our open positions. If we select to move forward with your application, you will be scheduled for a video chat with a recruiter on our open positions.
If your application is not selected, you will receive an email informing you of the reasons.

Screening and Interview

You will have an initial phone call with our recruiters and complete any assessments that are needed. If all qualifications are met, you will be scheduled for an interview with our hiring manager.
- This interview will take place over video.
- There are instances where you may have to go through a second interview
After your interview you will be contacted for an offer of employment or a decline for the position.
- Sometimes determinations can occur during the interview, in which case the manager will let you know during that time.

We Appreciate Your Interest in Joining the Five Star Call Centers Team!
We invite you to review our open positions and apply to the positions matching your qualifications. When applying, please note:

You must reside in state listed in the position you are applying.
You only need to apply to one posting within that state. We will evaluate you for all of our open positions to determine which may best be a match for your skills.

For any questions you can reach out to hiring@fivestarcallcenters or chat online via our webiste https://fivestarcallcenters.com/jobs/.

To see our benefit packages which are eligible for Full Time non temporary employees in the US. Eligible the first of the month after 60 days of employment click on the links below.

Full Time Hourly (click to view)

Full Time Salary (click to view)

Five Star Call Centers values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star Call Centers is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.

Bilingual Customer Service Rep

Sioux Falls, SD

Full Time

Experienced

We are seeking motivated team members to support our rewards program, assisting members with questions about redeeming rewards such as gift cards and products. The rewards program encourages healthy behaviors, including doctor visits, lifestyle programs, and challenges.

This is an onsite position located in Sioux Falls, SD.

Qualifications

Previous 1 year experience handling PHI/HIPAA covered entities preferred, but not required
Previous 1 year customer service or customer support experience required
Previous 1 year call center or office background experience required
Bilingual/Fluent in English and Spanish
Technical savvy able to toggle between multiple browsers & systems using dual monitors
Quick learner and able to work independently
Type 35 words per minute accurately
Strong phone and enthusiastic verbal communication skills along with active listening
Must be 18 years of age
A background check applicable with state and federal laws will be required

Responsibilities

Manage large amounts of inbound calls in a timely manner
Follow a highly scripted workflow to complete accurate verification and assist callers with all requests
Identify customers' needs, clarify information, research and provide solutions and/or alternatives
Access company and client resources provided to accurately handle the call
Skillfully change from one task to another without loss of efficiency or composure
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Remain positive and professional in all customer interactions
Flexibility to cross train as requested

Pay & Benefits

Starting pay - $17/hour, plus shift differential (extra $1/hr nights & wkds)
Work hours - Shifts between 7:00am-9:30 pm (CST) ; Work Days - Mon-Fri
Paid Training - typically 1 week from 8:00am-5:00pm (CST)
Status - Full time-Benefit (40 hrs) eligible 1st of month after 60 days

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and required of the job. Click here to read the full description.

NOT YOUR ORDINARY CALL CENTERᵀᴹ

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address*

What's your highest level of education completed?*

Earliest start date?*

This position requires that you work onsite in Sioux Falls, SD. Are you able to commute to on a daily basis?*

Availability Sunday through Saturday:*

Being able to work hours on the weekends is a requirement of most positions. Weekend availability must match your weekday availability. Are you able to work every-other Saturday and Sunday?*

Are you 16 years of age or older?

Some positions have an age requirement of 18 as a background
check is required.*

Expected Hourly Wage?*

Are you interested in:*

Have you applied with us in the last 30 days?*

Have you ever been employed with Five Star Call Centers, Lawrence and Schiller Teleservices or Midco Connections?*

Do you have previous call center experience?*

What Call Center did you work for? (only applicable if you answered yes to working at a center in the past)

When did you work for them? (only applicable if you answered yes to working at a center in the past)

Do you have working experience in any of the following, please select all that apply.* ExcelWordCRM Platform (ex. Salesforce)Chat (ex. Slack)Dual Systems (ex. accessing more than one system at a time using 2 or more monitors)

Do you have a bilingual skill set? (Speak, Read, & Write fluently in English & Spanish)*

How would you describe your computer proficiencies*

Tell us about yourself - technical experience, special skills, certifications, awards, anything you feel you could bring to this position

Do you have internet at home? (not wifi)*

Do you have computer equipment that could be utilized to work from home? (This would include a desktop or laptop, not a tablet.)*

If you noted you have your own computer equipment. Do you have a 2nd monitor?

Have you worked from home in a previous job?*

How did you hear about Five Star Call Centers?*

If selected Referral or Other above, please list who referred you or how you heard about Five Star Call Centers.

How long have you lived at your current address?

In the last 7 years, have you been convicted of or pleaded guilty to a felony? *If you live in an area with Ban the Box choose "N/A" per state law.*

If answered yes to felony question, please explain:

I have been working consecutively for the same organization for the past?*

Please provide past 18 months of your work experience below.

(Current/Most Recent Employer) Company Name #1*

(Current/Most Recent Employer) Work performed/Industry - Please choose what closest matches what you did in this position*

(Current/Most Recent Employer) - City/State*

(Current/Most Recent Employer) - How many hours per week do you work?*

(Current/Most Recent Employer) - Ending Pay*

(Current/Most Recent Employer) -Pay Type*

(Current/Most Recent Employer) - Starting Date - Looking for Month/Year.*

(Current/Most Recent Employer) Ending Date - Looking for Month/Year. If still employed enter date filling out application.*

(Current/Most Recent Employer) - Reason for Leaving
*If still employed please notate*

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(Company Name #2)*

(Company Name #2) Work performed/Industry - Please choose what closest matches what you did in this position*

(Company Name #2) - City/State*

(Company Name #2) - How many hours per week do you work?*

(Company Name #2) - Ending Pay*

(Company Name #2) - Pay Type*

(Company Name #2) - Starting Date - Looking for Month/Year.*

(Company Name #2) - Ending Date - Looking for Month/Year. If still employed enter date filling out application.*

(Company Name #2) - Reason for Leaving*

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