Five Star Call Centers

Bilingual Customer Service Rep (Work Ready OK Only)

Ada, Altus, Ardmore, Durant, Enid, Eufaula, Idabel, Lawton, McAlester, Muskogee, Oklahoma City, Okmulgee, Ponca City, Poteau, Shawnee, Tahlequah, Tulsa, Weatherford, Wilburton, Woodward, Yukon, OK - Full Time

This position is only open to those that are enrolled in the Work Ready program in Oklahoma.  You will work out of 1 of the 20 Work Ready offices.  (Ada, Altus, Ardmore, Durant, Enid, Eufaula, Idabel, Lawton, McAlester, Muskogee, Oklahoma City, Okmulgee, Ponca City, Poteau, Shawnee, Tahlequah, Tulsa, Weatherford, Wilburton, Woodward, Yukon)

We are seeking motivated team members to support our rewards program, assisting members with questions about redeeming rewards such as gift cards and products. The rewards program encourages healthy behaviors, including doctor visits, lifestyle programs, and challenges.

Qualifications

  • Previous 1 year experience handling PHI/HIPAA covered entities preferred, but not required
  • Previous 1 year customer service or customer support experience required
  • Previous 1 year call center or office background experience required
  • Bilingual/Fluent in English and Spanish
  • Technical savvy able to toggle between multiple browsers & systems using dual monitors
  • Previous remote work from home experience preferred
  • Quick learner and able to work independently
  • Type 35 words per minute accurately
  • Strong phone and enthusiastic verbal communication skills along with active listening
  • Must be 18 years of age
  • A background check applicable with state and federal laws will be required

Responsibilities

  • Manage large amounts of inbound calls in a timely manner
  • Follow a highly scripted workflow to complete accurate verification and assist callers with all requests
  • Identify customers' needs, clarify information, research and provide solutions and/or alternatives
  • Access company and client resources provided to accurately handle the call
  • Skillfully change from one task to another without loss of efficiency or composure
  • Be available at your desk, maintaining punctuality and attendance at all scheduled times
  • Remain positive and professional in all customer interactions
  • Flexibility to cross train as requested

Pay & Benefits

  • Starting pay - $17/hour, plus shift differential (extra $1/hr nights & wkds) 
  • Work hours - Shifts between 11:00am-9:30 pm (CST) ; Work Days - Mon-Fri 
  • Paid Training - typically 1 week from 8:00am-5:00pm (CST)
  • Status - Full time-Benefit (40 hrs) eligible 1st of month after 60 days

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and required of the job.  Click here to read the full description.

NOT YOUR ORDINARY CALL CENTERᵀᴹ

Apply: Bilingual Customer Service Rep (Work Ready OK Only)
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First name*
Last name*
Email address*
Location *
Phone number*
What’s your highest level of education completed?*
Earliest start date?*
Which Work Ready are you working with?*
I understand after 90 days of employment this can turn into a work from home position if I meet the work at home guidelines after training is completed in the office. There is no set time frame when this can occur. Work at home opportunities are not guaranteed. (If you have strong work history and previous W@H experience you may have the possibility of starting directly at home.)*
Availability Sunday through Saturday:*
Being able to work hours on the weekends is a requirement of most positions. Weekend availability must match your weekday availability. Are you able to work every-other Saturday and Sunday?*
Are you 18 years of age or older?

A background check is required.*
Expected Hourly Wage?*
Are you interested in:*
Have you applied with us in the last 30 days?*
Have you ever been employed with Five Star Call Centers, Lawrence and Schiller Teleservices or Midco Connections?*
Do you have previous call center experience?*
What Call Center did you work for? (only applicable if you answered yes to working at a center in the past)
When did you work for them? (only applicable if you answered yes to working at a center in the past)
Do you have working experience in any of the following, please check all that apply.*
Do you have a bilingual skill set? (Speak, Read, & Write fluently in English & Spanish)*
How would you describe your computer proficiencies*
Tell us about yourself - technical experience, special skills, certifications, awards, anything you feel you could bring to this position
Do you have internet at home? (not wifi)*
Do you have computer equipment that could be utilized to work from home? (This would include a desktop or laptop, not a tablet.)*
If you noted you have your own computer equipment. Do you have a 2nd monitor?
Have you worked from home in a previous job?*
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