We are Hiring Outrageously Amazing Customer Service Agents
Are you passionate about customer experience? So are we! Five Star Call Centers is hiring customer service and product support agents. If you’re looking for a career in customer care, take a look at what Five Star Call Centers has to offer. If you’re looking for a position in Sioux Falls, SD, Wichita, KS, Guatemala or if you’re interested in work-from-home, our team would love to learn more about you!
We Are Not Your Ordinary Call Center.ᵀᴹ
About Five Star Call Centers
Five Star Call Centers is headquartered within the heart of the Midwest in Sioux Falls, SD, and has been providing high-quality, inbound customer service on behalf of businesses and organizations for nearly 40 years.
A member of the recruiting team will reach out via phone, email or text within 2-3 business days with information on next steps.
You may receive a link (via email) to answer pre-recorded questions via video and to complete a typing test during this time.
We will review your job history and qualifications for our open positions. If we select to move forward with your application, you will be scheduled for a video chat with a recruiter on our open positions.
If your application is not selected, you will receive an email informing you of the reasons.
Screening and Interview
You will have an initial phone call with our recruiters and complete any assessments that are needed. If all qualifications are met, you will be scheduled for an interview with our hiring manager.
This interview will take place over video.
There are instances where you may have to go through a second interview
After your interview you will be contacted for an offer of employment or a decline for the position.
Sometimes determinations can occur during the interview, in which case the manager will let you know during that time.
We Appreciate Your Interest in Joining the Five Star Call Centers Team!
We invite you to review our open positions and apply to the positions matching your qualifications. When applying, please note:
You must reside in state listed in the position you are applying.
You only need to apply to one posting within that state. We will evaluate you for all of our open positions to determine which may best be a match for your skills.
For any questions you can reach out to hiring@fivestarcallcenters or 800-894-7832.
Five Star Call Centers values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star Call Centers is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.
Do you want to be a superhero that homeowners look up to? We're looking for a champion in our contact center to answer the call (literally!) and be the friendly face (well, voice) behind keeping homes comfortable year-round. From leaky faucets to temperamental thermostats, you'll be the calming presence guiding customers through scheduling repairs, answering questions about heating, cooling, plumbing, and electrical woes, and ensuring their homes run smoothly. Think of your favorite superhero, but instead of fighting crime, you're defeating nightmares in home maintenance! Ready to be a customer service hero? Suit up and apply today!
This is a work-at-home position for individuals living in the state of North Dakota.
Qualifications
Previous 1 year customer service or customer support experience required
Previous 1 year call center or office background experience required
Technical savvy (able to toggle between multiple browsers & systems using dual monitors
Previous remote work from home experience preferred
Quick learner and able to work independently
Type 35 words per minute accurately
Strong phone and enthusiastic verbal communication skills along with active listening
Must be 18 years of age
A background check applicable with state and federal laws will be required
Responsibilities
Answer phones, schedule customers for service visits and assist customers with any/all inquiries. Provide focused, informed communication with confirmation of accuracy while setting and delivering expectations
Provide customer service relating to contract sales, sales promotions, and offers.
Take incoming and outbound calls, process credit cards, offer service plans, schedule appointments, process refunds.
Setup maintenance contract or extended warranties in the Del-Air computer database.
Manages all data entry including but not limited to utilization of emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days.
Make outbound customer phone calls to follow up on service, coordinate scheduling, offer service plans etc.
Ensure that good customer relations are maintained, and that customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.
Access company and client resources provided to accurately handle the call
Seize opportunities to upsell products when they arise
Skillfully change from one task to another without loss of efficiency or composure
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Remain positive and professional in all customer interactions
Flexibility to cross train as requested
Equipment Provided - Equipment will be shipped to you.
Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs/not wifi) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Childcare for anyone 4 years of age and younger is required.
Work hours - Shifts between 6:00am-9:00 pm (CST) ; Work Days - Mon-Fri + Every Other Weekend (Will have 2 days off during the week when weekend worked)
Paid Training - typically 1 week in length from 8:00am-5:00pm (CST)
The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and required of the job. Click here to read the full description.