We are Hiring Outrageously Amazing Customer Service Agents

Are you passionate about customer experience? So are we! Five Star Call Centers is hiring customer service and product support agents. If you’re looking for a career in customer care, take a look at what Five Star Call Centers has to offer. If you’re looking for a position in Sioux Falls, SD, Wichita, KS, Guatemala or if you’re interested in work-from-home, our team would love to learn more about you!

We Are Not Your Ordinary Call Center.ᵀᴹ

About Five Star Call Centers

Five Star Call Centers is headquartered within the heart of the Midwest in Sioux Falls, SD, and has been providing high-quality, inbound customer service on behalf of businesses and organizations for nearly 40 years.

Learn more about Five Star Call Centers here.

How Our Hiring Process Works
The Application

Apply to one of our open positions.
A member of the recruiting team will reach out via phone, email or text within 2-3 business days with information on next steps.
- You may receive a link (via email) to answer pre-recorded questions via video and to complete a typing test during this time.
We will review your job history and qualifications for our open positions. If we select to move forward with your application, you will be scheduled for a video chat with a recruiter on our open positions.
If your application is not selected, you will receive an email informing you of the reasons.

Screening and Interview

You will have an initial phone call with our recruiters and complete any assessments that are needed. If all qualifications are met, you will be scheduled for an interview with our hiring manager.
- This interview will take place over video.
- There are instances where you may have to go through a second interview
After your interview you will be contacted for an offer of employment or a decline for the position.
- Sometimes determinations can occur during the interview, in which case the manager will let you know during that time.

We Appreciate Your Interest in Joining the Five Star Call Centers Team!
We invite you to review our open positions and apply to the positions matching your qualifications. When applying, please note:

You must reside in state listed in the position you are applying.
You only need to apply to one posting within that state. We will evaluate you for all of our open positions to determine which may best be a match for your skills.

For any questions you can reach out to hiring@fivestarcallcenters or chat online via our webiste https://fivestarcallcenters.com/jobs/.

To see our benefit packages which are eligible for Full Time non temporary employees in the US. Eligible the first of the month after 60 days of employment click on the links below.

Full Time Hourly (click to view)

Full Time Salary (click to view)

Five Star Call Centers values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star Call Centers is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.

Workforce Manager

Remote, SD

Full Time

Experienced

We are seeking a detail-oriented Workforce Manager to join our team. In this role, you will be responsible for managing workforce planning, forecasting, and staffing models to ensure optimal resource allocation and employee productivity. You will collaborate closely with internal teams and clients to deliver accurate and actionable insights.

This is a remote position or you can work on-site in our Sioux Falls, SD office.

Key Responsibilities:

Develop and maintain workforce planning, staffing, and forecasting models.
Analyze data to ensure optimal staffing levels, balancing operational efficiency with employee satisfaction.
Present workforce strategies, trends, and forecasts to clients and stakeholders in a clear and professional manner.
Identify and address workforce challenges through data analysis and proactive planning.
Collaborate with department leaders to align staffing models with business needs and client expectations.
Ensure compliance with company policies and industry regulations.
Continuously assess and improve workforce management practices.
Manage and develop the team of current WFM Analysts.

Requirements:

Strong analytical skills with a keen attention to detail.
Proficiency in workforce management software and tools (e.g., Excel, Verint, Genesys etc.).
Excellent communication and presentation skills, with the ability to explain complex data to non-technical audiences.
Experience in forecasting, data analysis, and workforce optimization.
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.
Previous experience in the workforce management field required.
Experience with WFM in a BPO preferred, but not required.

Benefits/Pay:

Comprehensive health, dental, and vision insurance.
Paid time off and holidays.
Professional development opportunities.
Collaborative and inclusive company culture.
Salary Range 45k-55k depending on experience

Remote:

Equipment will be shipped to you.
Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment

If you are a data-driven professional with a passion for workforce optimization, we encourage you to apply!

Please submit your resume and a cover letter explaining your experience in workforce management and forecasting models.

We are an Equal Opportunity Employer and welcome applicants from all backgrounds to apply.

NOT YOUR ORDINARY CALL CENTERᵀᴹ

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Which state you currently reside in?*

Are you 18 years of age or older?

Positions have an age requirement of 18 as a background
check is required.*

Have you ever been employed with Five Star Call Centers, Lawrence and Schiller Teleservices or Midco Connections?*

Do you have previous BPO experience?*

What BPO did you work for? (only applicable if you answered yes to working at a center in the past)

When did you work for them? (only applicable if you answered yes to working at a center in the past)

Do you have previous Workforce experience, be it an Analyst, Scheduler or Manager?

I have been employed for the past?*

Do you have working experience in any of the following, check all that apply.* ExcelVerintGenesysDual Systems (ex. accessing more than one system at a time using 2 or more monitors)

Do you have a bilingual skill set? (Speak, Read & Write in English & Spanish)*

How would you describe your computer proficiencies*

Tell us about yourself - technical experience, special skills, certifications, awards, anything you feel you could bring to this position

Expected Wage? (Please Enter Annualized Amount)*

Do you have internet at home? (not wifi)*

Have you worked from home in a previous job?*

How did you hear about Five Star Call Centers?*

If selected Referral or Other above, please list who referred you or how you heard about Five Star Call Centers.

In the last 7 years, have you been convicted of or pleaded guilty to a felony? *If you live in an area with Ban the Box or Lehigh County PA choose "N/A" per state law.*

If answered yes to felony question, please explain:

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